Customer Care

Shipping Policy

Effective Date: 30 July 2026

Welcome to AWW Perfumes. We are committed to delivering your fragrances safely and as quickly as possible. Please read our Shipping Policy to understand how we process and deliver your orders.

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • During product launches, festive seasons, or promotional sales, processing times may be slightly longer.

Shipping Timeline

Estimated delivery times are:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

We may offer Free Shipping on selected products or promotional campaigns from time to time.

Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email
  • Tracking details via SMS or email (where applicable)

You can use the tracking number to monitor your shipment until delivery.

Delivery

Our courier partners will attempt delivery to the shipping address provided during checkout. Please ensure:

  • Your shipping address is complete and accurate.
  • A valid phone number is provided.
  • Someone is available to receive the package at the delivery address.

If delivery cannot be completed due to an incorrect address, recipient unavailability, or refusal to accept the package, additional shipping charges may apply for re-delivery.

Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to extreme weather, natural disasters, public holidays, transportation disruptions, courier partner delays, or government restrictions.

We appreciate your patience in such situations and will make every effort to keep you informed.

Damaged or Tampered Packages

If your package appears damaged, opened, or tampered with upon delivery:

  • Do not accept the package if possible.
  • Take clear photographs of the package.
  • Contact us within 24 hours of delivery.

We will investigate the issue and assist you with an appropriate resolution.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. AWW Perfumes is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided during checkout.

International Shipping

Currently, AWW Perfumes ships only within India. If international shipping becomes available in the future, this policy will be updated accordingly.

Order Status

For any questions regarding your shipment or delivery, please contact our customer support team:

AWW Perfumes
Website: awwperfumes.com

Email: aureliummist@gmail.com
Phone: +91 78922 43196

Effective Date: July 2026